Refund and Return Policy

Warranty & Return Policy

1. Overview

We are committed to ensuring the highest level of satisfaction with our products. This Warranty Policy outlines the terms under which we offer a 30-Day guarantee and 3 year or Lifetime Warranty.

2. Warranty Period

This Warranty is valid for 1 year or 3 Year warranties depending on the option selected and warranty Starts from the date of purchase.

3. Coverage

the coverage for the warranty return only covers (if your console doesn't turn on within 30-days of delivery.)

4. Exchange Process

If you discover a defect covered by this warranty within the 30 days, please follow these steps to initiate an exchange:

  1. Contact Customer Service: Contact our customer service team at topretrogames.service@gmail.com to describe the issue and request an exchange authorization.
  2. Provide Proof of Purchase: Be prepared to provide proof of purchase, such as a receipt or order confirmation.
  3. Return the Defective Product: Once your exchange authorization is confirmed, return the defective product to us at the address provided by our customer service team. You are responsible for any shipping costs associated with returning the item.
  4. Product Inspection: Upon receipt of the returned product, our team will inspect it to verify the defect.
  5. Exchange Approval: If the defect is confirmed, we will send you a replacement product at no additional cost. If the defect is not covered by this warranty, you will be notified, and the product will be returned to you.

5. No Refund Policy

Please note that we do not offer refunds under this warranty. Exchanges are the only remedy available for defective products. 

6. Limitation of Liability

Our liability is limited to the cost of the product. We are not liable for any incidental or consequential damages resulting from the use of our products.

7. Warranty Modifications

We reserve the right to modify this warranty policy at any time, with modifications taking effect for all purchases made after the effective date of the change.

8. Contact Information

For any questions or concerns regarding this warranty policy, please contact us at:

Topretrogames.service@gmail.com

 All Sales Final

All purchases made on our website are final and non-refundable. You can only cancel or refund on the same day of purchase. After it’s non-refundable, You can contact Our Customer service We are active 24/7 @ topretrogames.service@gmail.com,

By purchasing our Warranty Package, you agree to the terms of this warranty policy. Thank you for your business and your understanding.